Recently I orderd some Moo Cards to take to the NTC conference. I wanted to get a QR code on the back so my contact information would be scanable.

I got my order in the mail and attempted to scan them and they didn't work. The QR code wouldn't scan. I figured I was out the $20, but an email to Moo couldn't hurt.

What followed was a multi-email back and forth that ended with this email:

I created a new Illustrator file with vector text and your QR code.

Your order is reprinting and I checked the QR code again.

Everything works. =)

Best Regards,
Zachary

No extra charges, they sent me a new batch. That's what customer service should be.